Privacy Policy

Overview

The Charles Dental Group ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, whether and how we share your opt-in information, and your rights regarding your data. This Privacy Policy also includes our SMS Terms and Conditions.

Information We Collect

We may collect the following personal information:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Mailing address
• Date of birth
• Dental and medical history relevant to your treatment
• Insurance and billing information
• Appointment history and communications preferences

How We Use Your Information

We use the collected information to:

• Schedule and manage dental appointments
• Send appointment reminders and confirmations
• Provide customer care and respond to your inquiries
• Deliver treatment and maintain dental records
• Process billing and insurance claims
• Send practice updates and follow-up communications

Sharing of Opt-In Information

No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes. We do not sell, rent, or share your mobile opt-in consent or personal information with third parties or affiliates for marketing purposes. Your information may be shared with service providers who help us operate our practice (such as appointment-reminder and billing platforms) solely for the purposes of delivering the services you requested, and only as necessary to provide those services.

SMS Terms and Conditions

The types of messages we send include: appointment reminders, appointment confirmations, customer care messages, conversations, and practice updates.

If you consent to receive SMS from The Charles Dental Group, you agree to receive appointment reminders, customer care, and conversations SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg & Data rates may apply; Messaging frequency may vary. Visit our Privacy Policy page to see our Privacy Policy and Terms and Conditions.

You may opt out of SMS messages at any time by replying STOP to any message we send. For help, reply HELP. Message frequency varies. Msg & data rates may apply.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below. You may also opt out of marketing and SMS communications at any time.

Contact Us

The Charles Dental Group
12344 Fair Oaks Blvd, Suite A, Fair Oaks, CA 95628
Phone: (916) 721-3368